Shipping policy

Thank you for purchasing apparel from GARTO TRADING COMPANY LIMITED. We strive to securely dispatch all clothing items promptly and ensure your parcels arrive safely. Please read through our shipping policy below for full details on order fulfilment, delivery and related terms.

1. Order Processing

Upon successful placement of your order, our team requires 1–3 working days to process and prepare your goods (Saturdays, Sundays and public holidays excluded). During peak shopping seasons or promotional events, order volumes may surge which could slightly prolong processing schedules. We will actively reach out to buyers should substantial delays arise.

2. Shipping Cost & Estimated Delivery Period

All shipping fees will be automatically calculated and shown to you prior to completing payment at checkout. Available shipping method: Standard Shipping: Estimated transit time is 15 working days.

Kindly note that all delivery timelines are approximations. Delays could be brought about by courier operational issues, customs inspection, adverse weather, logistics disruptions or official holidays. We cannot guarantee exact delivery dates.

3. Shipping Notification & Tracking

When your parcel is dispatched, an email containing shipment confirmation and tracking code will be sent to your registered mailbox. Tracking data may take 24 to 48 hours to update on the logistics platform after the goods leave our warehouse. Please check back later if information cannot be viewed immediately.

4. Responsibility for Inaccurate Shipping Address

You are required to double-check the full and precise delivery address before submitting payment. GARTO TRADING COMPANY LIMITED shall not bear liability for misdelivered parcels resulting from wrong, incomplete or invalid addresses entered by customers. If packages are returned to us owing to address mistakes, you will need to cover extra freight for re-delivery.

5. Missing or Damaged Parcels During Transit

Lost Parcels If your shipment is confirmed lost by the logistics provider, get in touch with our support team within 7 days after the scheduled delivery date.

Damaged Merchandise If you receive garments with visible damage, please message us within 48 hours upon receiving the parcel. You need to supply clear photographs showing damaged clothing as well as original outer packaging. We will assess your case thoroughly and communicate a suitable solution efficiently.

6. Garment Maintenance Reminder

Every clothing product comes with internal care labels. Please follow the washing, drying and maintenance guidance strictly. GARTO TRADING COMPANY LIMITED accepts no liability for defects or deterioration caused by improper laundering, high-temperature drying, self-modification and improper use of the apparel.

7. Overseas Shipment & Customs Charges

For all cross-border deliveries, import duties, consumption taxes and other customs levies may be imposed by local authorities in your receiving country. All such customs-related expenses are payable by the recipient. Product price and delivery fees charged by our company do not cover these additional customs costs.

8. Company & Support Contact

Should you have any enquiries, doubts or requests relating to this shipping policy, please contact our support team: Registered Company: GARTO TRADING COMPANY LIMITED Trade name: John Damian Phone number: +852 9236 2387 Email: contact@nexeltronic.shop Physical address: Amtel Building, Central, Hong Kong Island Hong Kong SAR